National Clinical Staffing Framework

"The carer is very helpful with my daughters needs"

"By taking time to reassure me that he/she is there for me whatever my needs."

"Management and Co workers of the office tries to help in the best way they can"

"I am very grateful I am having Priscilla on a more frequent basis as it is nice she knows exactly what to do and has a lovely manner about her. I like the way you let me know every week who will be looking after me."

"I wish to thank you all for your time and support over these past couple of months. I believe that together we successfully achieved an improved care package for J. One where his quality of life was positively impacted. He was cleaner, more comfortable, accepting personal cares, free from sores/burns and in less pain. He had even started to take his medication ! J was also bantering with carers and had nicknames for them, captain being one of them.

I know that time is precious for us all and J is a reminder that by coming together, listening, discussing, and action planning, we can achieve so much.

Rachel, please pass on my thanks to all the care staff who have been involved in supporting Joe. Also a huge thank you to all of Caritas for supplying the 24 hour 1 to 1 care at such short notice, ensuring J was supported during his last few days."

"The carers are really good at their jobs, they have rehabilitated Caroline very well and have her back up walking, they take her out into the garden and encourage her and celebrate her successes, they are all so patient and kind, I couldn't ask for anyone better looking after Caroline"

"Thank you to all the carers who attended to my mum Yvonne, for treating her with such respect and dignity. Mum told me that she liked every single one of her carers and was very pleased with the level of care she received"

"Thank you very much for the care and dedication you gave our mum Jean H, for the last 2 years in spite of her ill health, you all made life a little easier for her and she valued not only the care you provided but also the friendship you offered. Thank you for everything, we couldn't have done it without you"

"Carer Laleh is very good, caring and kind. She anticipates my needs"

"I am very satisfied, all the carers are absolutely fantastic, so lovely and kind and caring. They are so helpful and I could not wish for better company. They find the time to chat to me at the end of the call which makes all the difference as I miss the company due to COVID. If I know anyone else that needs care, I will be recommending Caritas"

"I would like to thank carers for their patience and kindness and caring nature shown towards me"

"Carers are lovely and very helpful"

"I am able to get a break from my caring role. Josh is able to access the community knowing he is safe with support workers to support"

"Caring attitude of carers is valuable. Peter is a big burly teenager and feels that people may not have patience with Peter. Value confidence and maturity of staff as this puts our mind at rest. Family are less stressed and not worrying about Peter"

"Carers are very caring and lovely. Rachel is extremely diligent and thorough"

"I am very happy with quality of care and that Joan has a good team of carers who attend regularly"

"Carers are very caring and very good. They know how to anticipate my needs when I'm not well"

"The care I have received from all the carers is excellent. They are all very pleasant and understand my needs. It is easy to make contact with the office and they always respond with our requests promptly. I would recommend Caritas to anyone considering care."

"Caritas Care staff are friendly, helpful and professional at all times."

"Thank you to all the staff and carers from Caritas for taking such good care with our mum in her last days. She was as comfortable and as dignified as could be."

"Very satisfied with the level of care provided for my husband. The carers were very helpful."

"We can't thank you enough for the care you showed Harold/Dad and all his family, our heartfelt thanks."

"I am very happy with the carers. They are always prompt in timing, very professional and dignified with the care for my husband."